Privacy policy

Privacy Policy

Last updated: September 18, 2024

This Privacy Policy describes how filidilisa (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from filidilisagioielli.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services and our rights.

What Personal Information We Collect

Information you provide directly:

  • Contact details including name, address, phone number, and email
  • Order information including billing/shipping address, payment confirmation, email, and phone number
  • Account information including username, password, and security questions
  • Customer support information included in your communications with us

Information we collect automatically: We may collect usage data about your interaction with the Services using cookies, pixels, and similar technologies, including device information, browser information, network connection, IP address, and other interaction data.

Information from third parties: We may obtain information from third parties including Shopify (who supports our Site), payment processors, and advertising partners.

How We Use Your Personal Information

  • Providing products and services: To process payments, fulfill orders, send account notifications, manage returns and exchanges
  • Marketing and advertising: To send promotional communications and show relevant ads (legal basis: legitimate interest under Art. 6(1)(f) GDPR for EEA residents)
  • Security and fraud prevention: To detect and act on fraudulent or illegal activity (legal basis: legitimate interest under Art. 6(1)(f) GDPR)
  • Communication and service improvement: To provide customer support and improve our Services

Cookies We use cookies to manage and improve our Site and Services. For details on cookies used in connection with Shopify, see https://www.shopify.com/legal/cookies. You can set your browser to remove or reject cookies, though this may affect your user experience.

How We Disclose Your Personal Information We may disclose your personal information to: service providers acting on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping), business and marketing partners, affiliates, and as required by law or in connection with a business transaction.

Third-Party Websites and Links Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites and encourage you to review their policies.

Children's Data Our Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their information, please contact us to request deletion.

Security and Retention No security measure is perfect. We recommend not using unsecured channels to communicate sensitive information. We retain your personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

Your Rights Depending on where you live, you may have the right to: access, delete, correct, or port your personal information; opt out of sale, sharing, or targeted advertising; restrict processing; withdraw consent; appeal our decisions; and manage communication preferences. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

Complaints If you have complaints about how we handle your personal data, please contact us. If unsatisfied with our response, you may contact your local data protection authority. For the EEA, a list of supervisory authorities is available here.

International Users Your personal information may be transferred, stored, and processed outside your country of residence. Transfers outside Europe rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses.

Contact For questions about this Privacy Policy or to exercise your rights, contact us at: 📧 annalisa@filidilisa.it 📍 Via Garda 16, Montemurlo, PO, 59013, Italy